"Discover A Proven Process To Get 100% Clear On The Characteristics Of The Perfect Candidate For A Job Role... Without Having To Guess Or Rely On Gut Feel" 
If you'd like to be able to identify PRECISELY what you want your employees to achieve, what type of person would be PERFECT for a particular role, and craft the CORRECT questions to ask in the interview process... then the first step is to book in with us for a FREE "Position Profiling Audit"... worth $200.
"Discover A Proven Process To Get 100% Clear On The Characteristics Of The Perfect Candidate For A Job Role... Without Having To Guess Or Rely On Gut Feel" 
If you'd like to be able to identify PRECISELY what you want your employees to achieve, what type of person would be PERFECT for a particular role, and craft the CORRECT questions to ask in the interview process... then the first step is to book in with us for a FREE "Position Profiling Audit"... worth $200.
The Four Signs Of A Stress Free Star Or A Toxic Taker!
By David Osborne
And the behaviours that reveal their true qualities.
Our language truly defines us as people and what we focus on often becomes our reality. That focus starts with the silent conversation we all have with ourselves.

“Where the focus goes the energy flows”.

The four signs of a toxic taker are:

* Their focus
* Their language
* Their results
* Their commitment to resolving problems
 
The Toxic Taker Focus

The toxic taker is a victim of circumstance. When you hear someone CONSISTENTLY talk about the “issues” in their life then you can guarantee they will focus on similar issues in your business. These people are comfortable in a world of drama, problems and crisis all wrapped up in negative language.

They are attracted to drama and attract drama, they see issues everywhere and they create trauma – Don’t Hire Them!

The Toxic Taker Language

The Toxic Taker always uses language like “that’s not my job”, or “that can’t be done”, or “she / he is away and they are the only people who can deal with it”. Their language reeks of laziness, and a can’t be damned attitude.

The Toxic Taker Results

The Toxic Taker always have an excuse why something doesn’t work out the way it should do. Their results are not impressive they are at best “That will do” or “No one will notice” type results.
Donald Trump says…
“When an employee told me, “I think it’s good enough” in reference to an unfinished project, I fired him.

Good enough?”
………..”I want people who want more than good enough.

I want employees who want great and will go the extra mile for the very best.

I don’t want to have to tell them, I want them to do it on their own.”

The Toxic Taker commitment to resolving problems

The Toxic Taker always hand balls a problem, they never resolve the root cause of any problem. This is partly because they don’t understand what responsibility is and what problem solving truly is. The perfect saying for these types of people is “Out of sight out of mind”. 

So how do we reveal the Toxic Taker?

Ask them what issues occurred regularly in their past jobs and how did they resolved them. If they moved the problem on RATHER than resolved the root cause of the issue, you have uncovered a Toxic Taker. 

More revealing questions are:

* “Can you tell me about three different situations where you resolved a clients/colleagues problem and they were highly satisfied with your assistance”
* “How do you know they were highly satisfied?”
* “Whilst you are here can we ring up your previous manager/employer and asked them this question ” I have …..sitting with me and they have told me that they achieved this result whilst working for you….is it true?”
These are real results!
Case One: I hired a receptionist / leasing manager for a company who was 21 she had spent the last three years looking after a leading clothing shop and had successfully managed 22 teenagers including managing their roster, training then and disciplining them.

Case Two: I hired a young lady, 32, for a shopping centre manager position. The young lady had raised her brothers and sisters whilst looking after her parents who were terminally ill. She was currently also completing a masters degree in business administration.

These are star employees and they make good businesses great.
The Four Signs Of A Stress Free Star!
* Extremely results focused.
* Their language is focused on how to achieve.
* They have a track record of achieving results.
* Their commitment is to resolving the root problems and ensure the client is 100% satisfied

Star performers have a track record of results from the age of 10 upwards. Many of the results have been achieved in challenging circumstances that have required resolve you admire.

Additionally high performers do not have a language of blame and why me, they have the language of “Let’s make this happen.”

They have a need to achieve and our driven by achievement, it is in their blood. NOT ACTIVITY, NOT POSITION STATUS, NOT DUTIES, BUT REAL RESULTS!

Star employees:

* Love to achieve
* Have lots of clear goals and are driven.
* They smile when they talk about their goals.
* They understand that there are always hurdles but they love to master the situation.
* Speak with energy
* Talk with passion about things
* Make you think “I might have to lift my game to keep up with them”.

After many years of selecting people for companies I would categorically say that there is one star employee in every fifty applicants. Too often businesses over look the clear signs of the Toxic Taker because they are desperate and think it will be alright or “I will be able to train them to do things my way”. This just pure delusion.

Australian HR Institute suggests:

52% of Managers experienced the greatest difficulty in managing poorly performing staff effectively.

Don’t be fooled you can’t retrain personalities when you are a busy business owner and nor should you have too. Find and hire great staff, and let toxic takers and Tyre kickers move on to their next drama, issue or trauma.

 “Surround yourself with only people who are going to lift you higher.”

- Oprah Winfrey

 

David Osborne

Profitable Personnel PTY LTD
www.profitablepersonnel.com
“Committed to helping businesses to maximise the return on investment from their employees.”
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