“When an employee told me, “I think it’s good enough” in reference to an unfinished project, I fired him.
………..”I want people who want more than good enough.
I want employees who want great and will go the extra mile for the very best.
I don’t want to have to tell them, I want them to do it on their own.”
The Toxic Taker commitment to resolving problems
The Toxic Taker always hand balls a problem, they never resolve the root cause of any problem. This is partly because they don’t understand what responsibility is and what problem solving truly is. The perfect saying for these types of people is “Out of sight out of mind”.
So how do we reveal the Toxic Taker?
Ask them what issues occurred regularly in their past jobs and how did they resolved them. If they moved the problem on RATHER than resolved the root cause of the issue, you have uncovered a Toxic Taker.
More revealing questions are:
* “Can you tell me about three different situations where you resolved a clients/colleagues problem and they were highly satisfied with your assistance”
* “How do you know they were highly satisfied?”
* “Whilst you are here can we ring up your previous manager/employer and asked them this question ” I have …..sitting with me and they have told me that they achieved this result whilst working for you….is it true?”