How To Guarantee You Do Not Hire A RUDE Employee Ever Again

What one of the world’s richest men realised

John D. Rockefeller said “I will pay more for the ability to deal with people than for any other ability under the sun.”

Why?…..

Before reading on please think why this quote is so important.

Most people communicate without thinking about the implications of their  behaviour. Good communications is not just about being understood it is also about the communication being respect and it should not trigger negativity and resentment.

Why do I have this view?

Well I used to study the managerial communications between the trucks and diggers in an open pit gold mine. What I noticed was the way they communicated and the consequences of that communication. Often the communication was a barked order that sometimes verged on verbal abuse.

This type of communication ensured the primary activity was done, E.G Moving earth, but it caused negativity and resentment. The dollar impact of this situation was apparent when machine operators rammed the bucket of their machine into rock so the bucket’s teeth broke. The truck drivers would run over sharp rocks to split a tire that would then cost at least $50,000 to replace. The machine operators admitted to me they adopted these “payback” behaviours when they were rudely spoken to.

Masterful communication

I have learnt in life that the masterful communicator is one that ensures the message is understand, respected, honored and action is taken if required with a positive disposition. The alternative is you will pay one way or another.

In a six year longitudinal study on workplace sabotage, researchers found that 65 percent of all acts of sabotage stemmed from discontent with the management and its perceived unfair behaviour toward the workers.

Dissatisfaction with management leads to reduced loyalty and once the loyalty is destroyed, an employee is more likely to commit an act of sabotage.

The Union Carbide plant explosion in Bhopal, a Pacific Southwest Airline crash in California, and a devastating hotel fire in San Juan, were allegedly initiated by disgruntled employees with a score to settle.

The recall of Firestone’s tires in 2001 revealed similar patterns of corporate damage. Examining all the data on Firestone two economists from Princeton University found, circumstantial but broad and consistent evidence that a disproportionate number of flawed tires were made at the firm’s Decatur, illinois plant, when labour and management were battling.

More of the tires that were likely to fail were made at a non unionised plant.

“There is great force hidden in a gentle command”.

       George Herbert

So John D. Rockefeller did have some great insight when he said “I will pay more for the ability to deal with people than for any other ability under the sun.”

Psychometric testing

I have looked at and used numerous psychometric tests and if your want to eliminate hiring someone who does not have the ability to get on well with people I would use the Harrison Assessment. Shortly you will have a chance to try out the Harrison assessment tests for FREE on this site and I will be happy to discuss their application in your work place if you would like.

A psychometric test is only at best 30% of any selection process. However they are a brilliant tool to ensure you only hire staff who have the “ability to appropriately deal with people.”

Committed To Building Your Business With The Right Staff.

David Osborne

www.profitablepersonnel.com